Your privacy is our priority. This document transparently explains how shell88 collects, uses, stores, and protects your personal data while you use our platform in Malaysia.
We invest in the latest security technologies and procedures to ensure your personal data remains safe and protected at all times.
All data transmitted between your device and shell88 servers is protected with 256-bit SSL encryption — the same technology used by leading financial institutions and banks worldwide.
Your personal data is stored on servers protected by multi-layered access controls, advanced firewalls, and round-the-clock security monitoring.
You have the full right to access, correct, or request the deletion of your personal data. Shell88 respects every member's privacy rights in accordance with applicable data protection laws.
Shell88 does not sell, rent, or share your personal data with advertisers or third parties for marketing purposes without your explicit consent. Your data is not our commodity.
We only collect information that is strictly necessary to operate our services and ensure legal compliance. No excess data is collected without a clear purpose.
You may opt out of marketing communications at any time through your account settings. Shell88 respects your preferences and will not send unwanted communications.
At Shell88, we understand that your trust is the foundation of our relationship. As a leading online sports betting and gaming platform in Malaysia, we take full responsibility for handling your personal data in a transparent, secure, and ethical manner.
This Privacy Policy is designed to help you clearly understand what data we collect, why we need it, how we use it, and what rights you have regarding that data. We avoid complicated language — we want you to fully understand your rights and responsibilities before using our platform.
Shell88 collects various types of information depending on how you interact with our platform. Generally, the data we collect falls into three main categories:
A. Information You Provide Directly
B. Automatically Collected Information
C. Information from Third Parties
Every piece of information we collect is used for a clear and lawful purpose. Below is a summary table of data usage along with the legal basis supporting each purpose:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Registration & account management | Name, email, phone number | Contract performance |
| Identity verification (KYC) | MyKad, facial photo, documents | Legal obligation |
| Deposit & withdrawal processing | Bank and e-wallet information | Contract performance |
| Fraud prevention & security | IP address, activity logs | Legitimate interests |
| Anti-money laundering compliance | Financial and identity information | Legal obligation |
| Customer service communications | Email, phone number | Contract performance |
| Platform improvement & analytics | Usage data, cookies | Legitimate interests |
| Marketing communications (with consent) | Email, phone number | Consent |
Shell88 will not use your data for any purpose beyond those listed above without first notifying you and obtaining your consent where required. We are committed to being fully transparent about how we handle your information.
Shell88 does not sell your personal data to any party. However, there are certain situations where we need to share some of your information with specific parties to ensure the platform operates smoothly and remains legally compliant:
Every third party with whom we share data is bound by strict confidentiality agreements and must comply with data protection standards equal to our own. shell88 takes full responsibility for ensuring that our chosen third parties adhere to the privacy standards we have set.
Shell88 invests seriously in industry-grade data security infrastructure. The following are the technical and organisational measures we implement to protect your information:
Data stored in our systems is protected using AES-256 encryption — the security standard used by leading banks and government institutions worldwide. User passwords are never stored in plain text; instead, we use a one-way hashing algorithm that cannot be decrypted.
The shell88 internal security team conducts real-time threat monitoring 24 hours a day, 7 days a week. Any unusual activity is detected and addressed immediately before it can impact user data. We also conduct periodic penetration testing by independent security experts to identify and resolve any system vulnerabilities before they can be exploited.
Shell88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie usage through your web browser settings. However, disabling essential cookies may affect the functionality of the Shell88 platform. For non-essential cookies, you may grant or withdraw your consent at any time via the privacy settings panel in your account.
As a shell88 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 30 business days.
If your personal data is inaccurate or incomplete, you have the right to request a correction. You can update most information directly through your account panel.
You may request the deletion of your personal data. However, certain data may need to be retained for a specified period to fulfil legal obligations, such as financial records and AML compliance.
You have the right to object to the processing of your data for direct marketing purposes. Once we receive your objection, we will immediately stop using your data for that purpose.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider upon request.
To exercise any of the above rights, please contact our data protection team via email at [email protected]. All requests will be processed within 30 business days from the date of receipt.
Shell88 does not retain your personal data indefinitely. Data retention periods are determined based on the purpose of collection and applicable legal requirements:
| Data Categories | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Service management |
| Financial transaction records | 7 years after transaction | Legal obligation |
| KYC Documents | 5 years after account closure | AML Compliance |
| Support communication logs | 3 years | Dispute resolution |
| Session data & access logs | 90 days | Security & audit |
| Marketing data (with consent) | Until consent is withdrawn | User consent |
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. The deletion process follows industry-standard methods to ensure data cannot be recovered.
The shell88 platform may contain links or integrations with third-party services such as payment providers and game suppliers. Each of these third parties maintains their own privacy policy, separate from ours.
Shell88 is not responsible for the privacy practices or content of third-party websites or services. We recommend that you read and understand the privacy policy of every service provider you use within our platform ecosystem.
Shell88 is an adult entertainment platform open only to individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.
Our registration process includes strict age checks and identity verification to ensure compliance with this minimum age requirement. Should we discover that personal data of an underage individual has been inadvertently collected, we will take immediate steps to delete that information and close the associated account.
Parents or guardians who are concerned that their child may have registered on the Shell88 platform are urged to contact us immediately at [email protected] so that immediate action can be taken.
Shell88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or technological advancements. Any material amendments will be communicated to you through:
Amendments will take effect within 14 days of notice being given, except where changes are immediately required by law. Continued use of the shell88 platform after an amendment notice is considered your acceptance of the updated terms.
If you do not agree with any amendments to this Privacy Policy, you have the right to close your account and stop using Shell88's services. We will respect your decision and process the account closure in accordance with our standard procedures.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact our data protection team at [email protected]. We are committed to responding to every inquiry seriously and within a reasonable timeframe.
With a transparent privacy policy and industry-grade security, Shell88 is the online entertainment platform you can fully trust in Malaysia.